Get in touch if you have an issue.

Support is a core part of the service we offer. Our team is here to help you succeed. Whatever you need, just ask and we'll help you get it done.

We never use bots, automated responses, or outsourced support staff.

The best way to get in touch with us is via our Intercom chat widget.

This can be found at the bottom-right of most pages and looks like this:

Click it, and you'll have the option to start a conversation with one of our team.

Additional contact

Although our Intercom live chat is the easiest and fastest way to get support, you can also email us at [email protected]

An overview of how we do billing at CrypAdvise

CrypAdvise is a VPS provider. We accept payment exclusively with Cryptocurrency and currently support Bitcoin, Ethereum and USDT through our own in-house payment processing service.

You'll maintain a balance on your CrypAdvise account, which we will deduct funds from once per hour to cover the cost of the services that you have provisioned.

Funding your account

The first step is to add funds to your account. You can do this by clicking on the (“+”) icon at the bottom of the sidebar. Or when purchasing a server plan.

An example

Let's say we want to provision the following server.

As you can see, the price is displayed hourly and monthly. The displayed monthly price is the maximum that you will pay for any given calendar month.

After provisioning this server, every hour from your balance will be written off the amount indicated as "per hour" but not more than the amount indicated as "per month" US dollars for the current calendar month. Billing then resumes again the following month.

An explanation of how cryptocurrency payments work with CrypAdvise

Making a payment

After creating an account you will need to fund your account. Funds sit in your account, represented as a USD balance. See our guide How does billing work? for more about that.

You must make a payment request ("+") each time you want to pay. The address will be different each time. To improve privacy, we never reuse addresses.

Which cryptocurrencies can I pay with?

We use our own payment system that has been developed in-house. This offers us the most flexibility and enables us to provide our customers with the best possible user experience and privacy when it comes to payments.

We currently directly support Bitcoin, Ethereum, and USDT.

If you'd like to pay with something else, you can use flyp.me to send straight to one of our addresses.

Privacy

As mentioned, we use our own payment processing solution. This enables us to limit what information we use to facilitate your transaction and means we don't need to rely on third parties.

However, as with all things privacy-related, it's best when you (the user) has control – and you do! Check out blockchair's excellent privacy-o-meter and the Bitcoin Wiki guide on privacy for tips on keeping your transactions private.

Fast transactions

The fee is an integral part of the process and is dictated by the network of the cryptocurrency that you choose to use. For your transaction to complete quickly you need to use a competitive fee so that your transaction is included in a block. We always include a recommended fee at the bottom of each payment invoice.

For Bitcoin, we accept zero-confirmation transactions under certain circumstances. Here are some tips to get a zero-conf instant transaction with CrypAdvise:

• Turn RBF off
• Send with at least our recommended fee (noted at the bottom of each invoice)
• Make sure you are not spending parent coins that are unconfirmed

Paying from an exchange

Paying from an exchange can sometimes take longer than sending directly from your wallet as they tend to batch-send transactions. Additionally, some exchanges take their fees from the intended sent amount which results in the invoice being underpaid. Generally, we don't see issues with this on the big exchanges. If you run into any issues just reach out to us for support and we'll be happy to help.

What if I underpay or overpay?

For underpaid transactions you'll see a message on your invoice link detailing the amount received, original amount, and the amount remaining. You can send the remaining amount to complete the payment and close the invoice. If the amount is too low to send or you have any issues, just reach out to us for support and we can credit the partial payment.

For overpaid transactions, contact us for support and we can arrange return or credit of funds.

My payment expired while it was in progress

Contact us to arrange return or credit of funds.

How email works on Crypadvise and how to set RDNS

By default, emailing ports (SMTP) are blocked on new accounts. This is standard industry practice across our hosts as well as our own VPS service.

If you would like to send or receive email with your VPS, there are a few important points to note.

Emailing is enabled purely at our discretion based on the information you provide when requesting us to unblock SMTP ports for your server and account. If we decide that your use-case is valid then we can enable emailing for CrypAdvise and DigitalOcean servers swiftly.

Vultr and Linode require us to contact them to enable emailing on servers on a case-by-case basis. Enabling email is solely at their discretion and we usually require up to 48 hours to get this opened for you on a single server.

How to unblock email ports

Once you have made sure that your emailing is not against our terms and conditions and you would like us to enable emailing on your account, you can request email unblocking by contacting support and providing the following information:

• A brief overview on the purpose of your emailing.
• The quantity of emails you expect to send on a daily and monthly basis.

How to set rDNS

You can set rDNS on your CrypAdvise or DigitalOcean server by simply naming your server with your desired hostname. The server name must be a valid domain name for the PTR record to be set.

For Vultr and Linode, we can set rDNS but this is a manual process that must be completed by a member of the team.

What happens to your servers

Here's how we handle this scenario by default.

Please reach out to us on our support chat or by email if you'd like to make other arrangements or need more time to pay.

• We send the first email 7 days before the balance should reach 0. The second email the day before the balance should reach 0.
• Once your balance is 0 or below, we will leave your servers in a "stopped" state for 12 hours.
• After this point, we destroy servers permanently. Servers are not recoverable.

We're here to help – if this doesn't work for you, just let us know. Ultimately, we don't ever want to delete your servers. On the other hand, as a privacy-first service, we also don't want to have to keep copies if you're not around to pay. Email us or chat to our live support team if you have any further questions or concerns.